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Information & Advices

Our Information and
Advice Service

Our information and advice service is a free, independent, confidential, and impartial service which provides support to disabled people living in Tower Hamlets.

We provide information and advice on benefits, housing, travel, social care, and other issues for adults with disabilities and make referrals to other AQS-accredited organisations where relevant.

Information-&-Advice

Our comprehensive welfare rights services include:

Advice on benefits, services, and schemes

Information on entitlements and how to claim

Help with completing forms

Checking that payments are correct and up to date

Support on housing/rehousing

Initial benefit checks, guidance if circumstances change, and helping with the mandatory reconsideration process (PIP, UC, and Attendance Allowance, etc.)

Our Specialisations Include:

You can be sure that you’ll be in control of your care, regardless of the service we provide to you. You can choose the type, amount, and duration of the service you need, and if you no longer need a certain service, or want to change your services, all you have to do is tell us. We will respect your wishes and beliefs and support you with dignity and sensitivity at all times.

At Apasen, we are committed to giving you the best quality care possible. This commitment starts with our first contact with you and is built into everything we do, including:

Personal Independence Payment (PIP)

Disability Living Allowance

Attendance Allowance

Employment and support allowance and other disability related benefits.

Universal Credit

To ensure the service is fully accessible, we also carry out home visits for people with mobility problems, the elderly, or full-time carers.

Contact Our Information and Advice Staff to book an appointment

By phone: 02070012266
By email: advice.advocacy@apasen.org.uk

Drop in to our head office in Tower Hamlets

Call 02070012266 if you have problems accessing our services.

We hold the Advice Quality Standard, which provides you with assurance that we have met certain criteria that demonstrate a commitment to quality.