Customer Satisfaction
Customer care
We care About you
Apasen embraces the fact that people who we care &support are placed at the “heart of all we do”. We bring realism to this belief by providing realistic services to real people in everyday situations, however difficult they may be, with heartfelt compassionate support, enhanced by health and social care input.
We aspire to work in partnership with individuals, their family and friends and other key stakeholders to achieve this excellent state.
We are committed to meeting and exceeding regulatory standards through a robust quality system, and investment in the continuous training and development of our staff.
We aim to be at the forefront of professionalism and best practice by systematically monitoring all of our care services.
We believe that all our staff and services should put people at ease and make them feel comfortable and safe.
Apasen will help to keep people safe and will adhere to the Local
Authorities Vulnerable Adults Protection Procedures.
100% Service User Satisfaction – A Strong Endorsement of Our Quality of Care
We are delighted to share some fantastic news from our Quarter 1 Quality Monitoring Review with the London Borough of Tower Hamlets.
Apasen’s Home & Community Services achieved an outstanding 100% service user satisfaction and 100% provider satisfaction across both Lot B2 and Lot C1.
This excellent result reflects the hard work, dedication and commitment of everyone across the HCS team. The Tower Hamlets Quality Monitoring Team described Apasen’s overall performance this quarter as “excellent”, with service users reporting high levels of satisfaction with both the care they receive and the overall service.
Strong commitment to delivering high-quality care and support
Timely responses to quality monitoring issues
Effective investigation and follow-up of concerns
Responsive and proactive approach to quality
Effective coordination, supervision and operational oversight
Consistently positive feedback from service users
A Team Achievement
This achievement belongs to the whole Apasen team. We would like to extend our sincere thanks and congratulations to our Care Workers, Field Care Supervisors, Care Coordinators, Team Leaders, Project Managers, Administration Team and Senior Management.
Our Care Workers remain at the heart of everything we do. Their daily commitment, compassion, reliability and dedication have made a significant contribution to the positive experiences reported by our service users.
We also recognise the important work carried out behind the scenes by our management and operational teams. Effective coordination, supervision, problem-solving and quality monitoring ensure that our services continue to operate safely, smoothly and consistently.
Thank You to Everyone
The 100% satisfaction results are a wonderful reflection of our collective commitment to providing high-quality, person-centred care.
A huge thank you and congratulations to everyone at Apasen for this outstanding achievement. We should all be proud of the contribution we make every day to improving the lives and wellbeing of the people we support.
