Customer Satisfaction
Customer care
We care About you
Apasen embraces the fact that people who we care &support are placed at the “heart of all we do”. We bring realism to this belief by providing realistic services to real people in everyday situations, however difficult they may be, with heartfelt compassionate support, enhanced by health and social care input.
We aspire to work in partnership with individuals, their family and friends and other key stakeholders to achieve this excellent state.
We are committed to meeting and exceeding regulatory standards through a robust quality system, and investment in the continuous training and development of our staff.
We aim to be at the forefront of professionalism and best practice by systematically monitoring all of our care services.
We believe that all our staff and services should put people at ease and make them feel comfortable and safe.
Apasen will help to keep people safe and will adhere to the Local
Authorities Vulnerable Adults Protection Procedures.
Percentage of our Service Users who are completely satisfied with Apasen = 96%
If you choose to have you care & support need s met by Apasen then as part of our Customer Services Guarantee we will:
Treat you with dignity and respect maintaining your rights to confidentiality and privacy
Deliver holistic health and social care in accordance with your specific needs by a competent trained team of Social Care professionals
Provide you, your family and other significant people in your life with a quality care and support service
Give you our full attention listening and being responsive to your needs
Always communicate honestly and openly but sensitively and remaining professional
Encourage you with support if needed to say how you feel
Provide a person-centred approach in everything we do enabling you to have maximum control over your life
Promote independence wherever possible irrespective of your illness or disability
Not be entrenched in process and procedure, but adopt an innovative person centred approach
Support you irrespective of your age, social/cultural background, ethnicity, sexual orientation and gender
Uphold the human and citizenship rights of all people
Offer care and support up to 24 hours a day every day of the year as required and agreed with your Health or Social Care Professional
Seek and welcome feedback to evaluate and improve our service, acknowledging you and dealing with your issues as soon as possible
Aim to exceed the required standards of care and business practice advocated by the Care Quality Commission (CQC)
