Tower Hamlets HCS
Helping you stay
independent
at home
“It’s great when life goes according to plan. But that’s not always the case – and when challenges arise, at any age, a helping hand can make all the difference.”
A disability, an accident or injury that affects mobility, developing a long-term illness or simply growing older could make you and your family think you will have to give up the independence of living in your own home. “But it doesn’t have to be that way.”
Deciding that home care is the way forward for yourself or for your loved one can be a difficult decision, but the right home care can help you to stay independent and enjoy real quality of life.
If you decide to use home care, choosing the right provider is vital. At Apasen Home & Community Services, we have more than 20 years’ experience in helping people to carry on living an independent life, with flexible, person-centred support tailored to their individual needs and wishes.
If you or a loved one needs extra support – from help with household chores or getting out and about to 24-hour, live-in care – our team can provide the solutions you are looking for.
With our support, you’ll enjoy the freedom to lead the life you choose, in the way you choose, without having to leave a much-loved home or community.
CQC Status: https://www.cqc.org.uk/location/1-344694928
The support you need, when you need it
including:
Respite care when your regular carers are away
Short daily “pop-in” visits
Day and night sitting services
Sleep over services
24-hour, live-in care.
You can be sure that you’ll be in control of your care, regardless of the service we provide to you. You can choose the type, amount and duration of the service you need and if you no longer need a certain service, or want to change your services, all you have to do is tell us. We will respect your wishes and beliefs and support you with dignity and sensitivity at all times.
At Apasen, we are committed to giving you the best quality care possible. This commitment starts with our first contact with you and is built into everything we do, including:
The speed and efficiency with which we handle the process of you becoming a client
The attention we pay to creating your bespoke care plan
The recruitment and training of carers to match your needs
The way we deliver, monitor and strive to continually improve our services to you.
Services we can provide:
Personal Care
We will provide sensitive support to help you with personal care, such as bathing and dressing. We can also help you get up in the morning and go to bed at night and provide assistance with medication.
Live-in care
If you or a loved one has more complex needs, we can arrange for full-time, live-in carers, so that support and assistance are always on hand. We can also provide sleep-in services, so that if you need help at night, there is someone close at hand.
Rehabilitation: If you have been in hospital, or are recovering from an accident or illness, we’ll provide support to help you regain confidence and independence.
Specialist services
Our expert team is able to provide more specialist support and care. This can include support for people who are recovering after having a stroke, people with dementia or those who require palliative care.
Household services
We can carry out housekeeping tasks, such as cleaning, laundry and preparing meals.
Companionship services
Our team can provide the support you need to carry on enjoying your favourite activities or assist with personal errands, from going to the theatre to visiting the dentist or doctor.
Personal assistance
We can help you keep in touch with friends and family or with more formal correspondence, by writing letters or emails on your behalf. We can also collect pensions, benefits and prescriptions or pay bills.
Respite care
Looking after someone can make it hard to take a break. Our respite service provides the care you and your loved one need, whether it’s for a couple of hours, a couple of weeks or even longe
Holiday care
If you need help when you go on holiday, our team can support you to get the most out of your break..
Our promise of Quality
Our team of fully trained care professionals includes the carers who will provide your day-to-day home care and other services, such as live-in care. Our carers are managed and supervised by experienced field supervisors, care co-ordinators and branch managers, who are supported by our administration, finance and HR colleagues.
Before joining our home care team, our new recruits must:
Successfully complete rigorous interviews
Undergo thorough reference checks
Successfully complete vetting checks with the Disclosure and Barring Service,
The new members of staff must also go through a mandatory induction programme which includes health and safety, moving and handling, infection control, medication and safeguarding. Induction is followed by a number of shadowing shifts, during which new recruits work with more experienced colleagues, before they start making home visits independently.
We encourage and support staff to gain professional qualifications. All our carers have either achieved a care certificate or working towards it. The Care Certificate is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. It’s made up of the 15 minimum standards that is our robust induction programme. Most of our staff completed Health and Social Care (QCF level 2 diploma) and some working towards the level 3.
Our multi-cultural workforce reflects the community of people we support, and we can recruit carers specifically to meet your needs, including language and religious preferences.
The speed and efficiency with which we handle the process of you becoming a client
The attention we pay to creating your bespoke care plan
The recruitment and training of carers to match your needs
The way we deliver, monitor and strive to continually improve our services to you.
The next step
Choosing home care for yourself or a family member is an important decision. At Apasen, our aim is to make it easier for you.
There are no time-consuming forms to fill or confusing processes. If you are interested in using our services, all you have to do is take a few simple steps.
Call us on 020 3 146 0038 and talk to a member of our friendly team or email us at home.community.redbridge@apasen.org.uk or use our online enquiry form. We will send you an information pack and are happy to answer any further questions you may have once you have received this.
If you are interested in finding out more about our services, we can arrange an informal visit to discuss your needs in more detail, so that we can carry out a free initial assessment. This will help us to identify the best ways in which we can help you.
You can also try our services for free and if you are happy with our services, we will liaise with you and people important to you to create a personalised care plan, focused on meeting your needs.
if you are interested in finding out more about our services, we can arrange an informal visit to discuss your needs in more detail, so that we can carry out a free initial assessment. This will help us to identify the best ways in which we can help you.
To access this service
Tel: 020 7001 2270 (direct line)
Switchboard: 020 7001 2266
Email: info.homecommunity@apasen.org.uk
Apasen Tower Hamlets HCS
Carmine Wharf
30 Copenhagen Place
London E14 7FF