Customer Satisfaction

Apasen embraces the fact that people who we care &support are placed at the “heart of all we do”. We bring realism to this belief by providing realistic services to real people in everyday situations, however difficult they may be, with heartfelt compassionate support, enhanced by health and social care input.

Percentage of our Service Users who are completely satisfied with Apasen = 96%

If you choose to have you care & support need s met by Apasen then as part of our Customer Services Guarantee we will:

  • treat you with dignity and respect maintaining your rights to confidentiality and privacy
  • deliver holistic health and social care in accordance with your specific needs by a competent trained team of Social Care professionals
  • provide you, your family and other significant people in your life with a quality care and support service
  • give you our full attention listening and being responsive to your needs
  • always communicate honestly and openly but sensitively and remaining professional
  • encourage you with support if needed to say how you feel
  • provide a person-centred approach in everything we do enabling you to have maximum control over your life
  • promote independence wherever possible irrespective of your illness or disability
  • not be entrenched in process and procedure, but adopt an innovative person centred approach
  • support you irrespective of your age, social/cultural background, ethnicity, sexual orientation and gender
  • uphold the human and citizenship rights of all people
  • offer care and support up to 24 hours a day every day of the year as required and agreed with your Health or Social Care Professional
  • seek and welcome feedback to evaluate and improve our service, acknowledging you and dealing with your issues as soon as possible
  • aim to exceed the required standards of care and business practice advocated by the Care Quality Commission (CQC)

Institute of Vocational Training (AIVT)

 

Forthcoming Events

 

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How to get in touch

Adderss :

CARMINE WHARF
30 Copenhagen
Place London E14 7FF

Telephone No :

020 7001 2266

Fax No :

020 7536 6666

E-mail :

info@apasen.org.uk

Website URL :

http://www.apasen.org.uk
 

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