Tel: 020 7001 2267

Information, Advice and Advocacy Services

Our Information, Advice and Advocacy (IAA) specialists offer free, independent, confidential and impartial information, advice and advocacy service to all adults with support needs in Tower Hamlets.

We provide timely, relevant and accurate information and advice, and provide advocacy support to take action to help people say what they want, secure their rights, represent their interests and obtain services they need.

Apasen is part of a successful consortium of seven highly respected organisations to establish Local Link. The organisations are: Age UK, Apasen, Bromley by Bow centre, Deaf Plus, Positive East, REAL and Tower Hamlets Low Centre. Together we provide a one stop information, advice and advocacy support service for disabled, vulnerable and older people. Adasen’s role is to focus information delivery, advice and advocacy on benefits, housing, travel, finance, social acre and other issues for adult with disabilities and make referrals to other partner organisations where relevant.

Information and Advice

Our Advice service includes:

  • Advice on benefits, services and schemes
  • Information on entitlements and how to claim
  • Help with completing forms
  • Checking that payments are correct and up to date
  • Support on housing/rehousing
  • Initial benefit assessments and guidance if circumstances change

Our specialisations include:

  • Personal Independence Payment(PIP)
  • Disability Living Allowance
  • Attendance Allowance
  • Universal Credit
  • Employment and support allowance and other disability related benefits.

To ensure the service is fully accessible, we also carry out home visits for people with mobility problems, the elderly, or full time carers.


What is advocacy?

When important decisions are being made about your life, we will stand by you to help you to understand the important issues, understand your rights and take control of your life.

Advocacy means giving a person support to have their voice heard. It is a service aimed at helping people understand their rights and express their views.

Advocacy is a process of supporting and enabling people to:

  • Express their views and concerns.
  • Access relevant information and services.
  • Defend and promote their rights and responsibilities.
  • Explore choices and options

Our service is available to people aged 16 or over who have  a disability, a long-term health condition or any social care support need. Our advocate might help you access information you need or go with you to meetings or interviews, in a supportive role. You may want your advocate to write letters on your behalf, or speak for you in situations where you don’t feel able to speak for yourself.

Our advocates will spend time with you to know your views and wishes and work closely in accordance with  the Advocacy Code of Practice .


Your friends and family or health or social care staff, can all be supportive and helpful but, it may be difficult for them if you want to do something they disagree with.We are independent. Our only loyalty is to our service users. We are not part of the local authority, National Health Services (NHS) or any other service providers.


All information and communications between you and Apasen Advocate will remain confidential unless you tell us something which leads us to believe you or someone else may be at risk of serious harm or abuse, or assisting a serious criminal offence – or if there is a court order or other lawful basis for disclosure. Apasen confidentiality policy is available on request.

How to access Apasen Advocacy Service?

We accept referrals from Social Services and Health Services. Please contact Information, Advice and Advocacy (IAA) services to submit a referral or contuct us for further information –

Tel. 02070012266 / 02070012267


Mail address.  Apasen, Carmine Wharf, 30 Copenhagen Place, London E14 7FF


Opening hours –
IAA opening

Drop in services operates on a first come first served basis, please ensure that you arrive early to register your name for the session. Call 02070012267 if you have problems accessing our services.


We hold the Advice Quality Standard, which provides you with assurance that we have met certain criteria that demonstrate a commitment to quality.


Contact details 

Name:                 Information, advice and Advocacy Workers 

Telephone:         (020)70012267

Fax:                    (020)55366666 



Address:           Carmine Wharf, 30 Copenhagen Place, London     E14 7FF        


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How to get in touch

Adderss :

30 Copenhagen
Place London E14 7FF

Telephone No :

020 7001 2266

Fax No :

020 7536 6666

E-mail :

Website URL :

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